Legal

Privacy Policy

How Defence Fire Protection collects, uses, and protects your information

Last Updated: August 2, 2026

Defence Fire Protection we provides fire safety engineering services and safety equipment across Pakistan. This Privacy Policy explains what information we collect through our website and business operations, how we use it, and the choices you have. By using our website or requesting our services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, as well as some information automatically when you visit our website.

Contact details — name, phone number, email address, and company/site address submitted through our contact form or WhatsApp enquiries.
Project details — the type of fire safety service or safety equipment you enquire about, and any message or requirement you share with us.
Technical data — browser type, device type, and general usage data (e.g. pages visited) collected automatically via standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to enquiries, prepare quotations, and schedule site surveys.
Deliver, install, and maintain fire alarm, hydrant, sprinkler, and extinguisher systems and other safety equipment you order.
Provide ongoing support, annual maintenance reminders, and 24/7 emergency response coordination.
Improve our website, services, and customer communication.
Meet legal, regulatory, or safety-compliance obligations related to our industry.

3. Sharing Your Information

We do not sell your personal information. We may share limited information with:

Field technicians and site engineers assigned to your project, so they can carry out surveys, installation, or maintenance.
Equipment suppliers and manufacturers, only where needed to fulfil an order for safety equipment (e.g. warranty registration).
Regulatory or government authorities, where required by law or a fire-safety compliance audit.

4. Data Retention & Security

We retain enquiry and project information for as long as reasonably necessary to deliver our services, maintain compliance records, and support any warranty or maintenance-contract obligations. We use reasonable administrative and technical safeguards to protect your information from unauthorized access, loss, or misuse.

5. Cookies & Website Data

Our website may use basic cookies or similar technologies to remember preferences and understand how visitors use the site. You can disable cookies through your browser settings; this will not affect your ability to contact us or request services.

6. Your Choices

You may ask us to:

Correct or update the contact information we hold for you.
Delete your enquiry information, where we are not legally required to retain it (e.g. for active maintenance contracts).
Opt out of promotional messages while still receiving service-related communication for an active project.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The “Last Updated” date at the top of this page will always show the most recent revision.

Questions about your data?

Reach out and our team will get back to you.

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